Good ole' WallyWorld.
Can I just tell you how much I really can't stand that place but let's be real for a second - I can't afford to not shop there.
So, we planned to make a purchase from said store but the price online was cheaper than in the store. So, when Ryan got up to the checker he says to her that it's cheaper online and asked if she would price match the website - their own website. She immediately gets snippy with him and says "We DO NOT price match the website."
Ryan is in awe the moment she says it with her craptastic attitude and he says "Wait...you don't price match your own website. That's a joke right?"
Again with the craptastic attitude she says "NO SIR. It is not a joke. We do not price match our store's website. We price match any competitors advertised price but not our website."
"YES. That is what I am saying sir." is what the checker says.
So Ryan proceeds to tell her that he doens't want the item anymore. So she lets him know that she will have to get a manager to take the item off, so he just leaves. Buys nothing and leaves.
I'm angry their employee had such an attitude with Ryan and about the fact they don't price match their own prices and sent a little tweet about how much I was irritated about the situation, and guess who tweeted back. The reply tweet said "Thank you for your interest in our Price Match Guarantee. You can't find more information here: XXXXXXXXX"
First, there was zero interest in the guarantee. Second - it does indeed state the stupid fact they will not honor their own price on their corporate website. Ridiculous.
I kindly tweeted back "I still think it's ridiculous you don't price match since ALL of your competitors do."
End of Convo.
Fast Forward to Ordering online to "Site-to-Store" the stupid item.
We order it.
Proceed to check out.
The earliest pick up date which I would have thought to be the next day since he had the item in his hand and there were others on the shelf is two weeks.
Yes, two weeks to get the order from their own site to their own flippin' store.
You can't make this crap up people.
You just can't.
I know this from experience (about their craptastic customer service) since one time they had all their cat litter stacked in the wrong places and we got to the checkout for it to be way more expensive than the stupid price tag on the rack said - the manager came went to the back and after being gone for a ridiculous amount of time came back and said that it was mis-stocked and that we needed to look through the tags on the rack based on the product name. When we told them that was ridiculous and we would like the price the litter was stacked with, they proceeded to tell us "well, apparently there was a stocking issue and we don't stock that area so that isn't our problem.We won't be honoring the price it was stacked at."
There you have it folks. It's now the customer's job, not the employees job, to make sure they have the right litter price because heaven forbid someone in the store do their correct job.
OK, I'll stop ranting.